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Every improvement is a change, but not every change is an improvement.

In order to ensure that AT-Learning is continuing to meet the needs of an ever changing service, we constantly produce updates. All users have the ability to inform us of requirements which they believe would make their daily tasks easier.

This feedback is formally documented and after discussions with the AT-Learning Technical Change Control Board, all requirements are prioritised and then go into development. We aim to weigh each requirement in terms of urgency of need, development schedule fit and ease of deployment. AT-Learning is “developed by democracy” all existing clients have a representation on an AT-Learning User Group. If you are an existing user and do not have details of the User Group please contact support@radcliffesolutions.co.uk

 

Frequently Asked Questions - FAQs

Frequently Asked Questions - FAQs
  • For design purposeI have questions about the System, how does it work, what does it record and how?
    • For Design Purpose;What kind of computers do we need? i.e. PC hardware & software?
    • Software: Internet Explorer 6.0 or above with JavaScript and Cookies enabled. Adobe Acrobat Reader (version 5.5 or above) for reporting and printing. Hardware: Pentium-I or above running windows 98, Windows ME or Windows XP. We recommend using Pentium-II 450 MHz or above for better performance. At least 256 MB (megabytes) RAM Internet connection: DSL minimum 256 kbps PLUS recommended.
    • For Design Purpose;What about Access Levels & Confidentiality?
    • AT-Learning® tool comes with an integral role / access level based authentication and authorization engine. Users need to provide username / password based credentials to access secure modules of the tool. Upon authentication the user is only authorized to access the modules and features which have been specified in their access level / role. Each user can only view, add, edit / modify / delete the records for which he has appropriate rights to do so. No user can look into personal information of another user unless they have been assigned the right to do so (example a Manager can access and view details of their staff PDP) Currently windows authentication is not available, nor is it required. However if you required Windows authentication we would have to conduct some custom development for you to cater for this, similarly your IT department will also have to develop Web Services to cater for the conversation at your internal system.
    • For Design Purpose;What data is stored?
    • In the AT-Learning® System, Information about learning and development activities, their schedule dates, training rooms trainers, venues and booking information on these activities. The AT-Learning® System is linked with the AT-Work (e-KSF) tools, No personal/staff data including employees' names, NI numbers or payroll numbers etc are stored on the AT-Learning® System, all such information is stored on the host system: AT-Work/e-KSF.
    • For Design Purpose;How is data secured?
    • Along with role / access level based access rights to view, add, edit / modify or delete the data, AT-Learning® tool implements SSL (Secure Sockets Layer) to provide a point-to-point secure communication channel. Data sent to the database is encrypted. This makes sure that data remains private and confidential, and cannot be viewed by eavesdroppers who may be armed with network monitoring software. Secure communication channels also ensure that data is protected from accidental or deliberate (malicious) modification while in transit. The database server has its own security layer and only authorized users are allowed to perform any action against database. The servers are hosted with a vetted organisation (BSO7799 compliant): Hub Network Services Ltd based in Bristol.
    • For Design Purpose;How is data backed-up?
    • Currently the AT-Learning® tool is hosted on multiple servers, both have redundancy (mirrored disks) to ensure that a disk failure will not affect the operation of the servers. In addition a "hot spare" is maintained to allow disks to be replaced quickly in the event of a failure. Full off-site backups of the servers are performed on a daily basis when the traffic is low (night), The service providers, Hub Network Services Ltd maintain backups for 2 previous days to allow for a system restore in the event of a major failure. In addition to this, the SQL Server data on the AT-Learning® tool's primary server is backed up separately and 4 weeks worth of data and transaction logs are maintained. The practical result is that we have mirrored data copies, full backups for each machine and the ability to go back at least 4 weeks to retrieve "old" data if required.
    • For Design Purpose;What provisions Ikonami have regarding access to data if you go out of business?
    • We have indeed considered this as part of our ISO 27001 planning scenarios which requires us to have plans in place for business continuity, data security and much more: for details please see http://www.27000.org/iso-27001.htm. We are ISO 27001 certified, which means we have all the procedures in place that you would expect us to and beyond to provide an uninterrupted and secure service. On top of that our hosting partners Hub Networking Services Ltd have a formidable reputation in the industry for their business continuity plans and procedures. Furthermore should the Trust desire, you can sign up to our Escrow program with the NCC group. NCC Group currently protects over 9,000 business-critical software applications under comprehensive escrow agreements, on behalf of licensees worldwide, including 92 of the UK FTSE 100. Under the terms of our escrow agreement we will supply NCC Group with a copy of the source code of your application which they will hold securely on your behalf. This will be updated at regular agreed intervals to ensure the source code held is always up to date and reflects the current version of your application. In the unlikely event that we ever become unable to meet our contractual obligations, NCC Group will release the source code to you, allowing you to maintain and correct your software without disruption. Please note that signing up to our escrow agreement with the NCC group entails an additional annual fee. As for the data in our systems, all the data held on our systems is backed up every night, we hold both offsite physical and offsite virtual back ups going back to day 1 of ikonami lts (October 1999) and in an event such as ikonami being unable to provide you with regular service (God forbid) we are able to provide you with all your data in CSV and XML format which allows you to do anything you need to as necessary with that data. Other than that you can download all your data from the AT-Learning tool by yourself routinely via the reporting functions available to you.
    • For Design Purpose;Will the system integrate with ESR?
    • The AT-Learning® tool stores all staff learning data straight into the users e-KSF PDP and the e-KSF integrates with the ESR meaning AT-Learning® does not need to. For an overview of this integration please see figure below For Design Purpose;Please also see the section on What is AT-Learning®
    • For Design Purpose;Will the system integrate with e-Learning packages?
    • The AT-Learning® tool is a sophisticated learning activity commissioning, creation, management, evaluation tool and as such caters for the ability to publish external e-learning packages via the tool itself, or linkages to other 3rd party systems providing e-Learning packages.The AT-Learning® tool has a bolt on e-Learning package planned for release in 2007, please see the e-Learning section of the site from the home page for further details.
    • For Design Purpose;We do not use the e-KSF, can the AT-Learning® tool benefit our organisation?
    • If you do not use the e-KSF you can use the AT-Learning® tool in isolation as a stand alone learning management system or you can integrate the AT-Learning® system to any HRMS that may be deployed in your organisation. Alternatively if you do not have any HRMS in place you can deploy the AT-Learning® tool along with the AT-Work tool which is a Human Resource/Capital Management System from Ikonami. To learn more about AT-Learning® as a standalone system and/or AT-Work please contact us
  • For Design Purpose;I have questions about the Staff learning records, where and how are they recorded, what about the staff learning archive?
    • For Design Purpose;Where is the staff data stored?
    • The AT-Learning® tool does not store any staff data in its own database, it acts as an interface and adds/associates learning data items in staff records straight into the e-KSF tool database. Only external delegates (non-NHS) are stored within the AT-Learning® tool database. However if you deploy the AT-Learning® tool in isolation then the AT-Learning® tool does store user data within its own database or can be integrated with your local HRMS /Payroll system.
    • For Design Purpose;What happens to our staff learning archive?
    • Your staff learning archive, if on paper and excel sheets, can be transferred to one of our templates and then migrated onto the e-KSF system where their archived learning will be displayed in their PDP documents. Where your staff learning archive is stored in a database or a third party system you can either extract the data yourself or we can facilitate you in the process of exporting the data for us to then migrate on to the e-KSF. You can also enter historic learning retrospectively into the target staff member's e-KSF PDP using the AT-Learning® tool.
    • For Design Purpose;How do you handle induction and those delegates who may turn into our staff by the time they finish their learning?
    • Delegates who are not yet part of the e-KSF staff database (they may not have been added on to your payroll as yet) are held on the AT-Learning® tool database along with their unique ID/Key, when the system picks up this unique ID/Key duplication in the e-KSF database it prompts the e-KSF Admin user to assimilate/combine the two accounts into one and the system migrates the "external user" data into the "internal user" record. Thereby staff members can be added on for induction programs prior to them becoming part of your payroll data. A similar approach is adopted to migrate external delegates who may become staff members at a later date. This uniqueness check run at the global level on the tool so any learning captured in any organisation, using the AT-Learning® tool for the same user, can be assimilated into a single record.
    • For design purposeCan you down load staff learning data from any other system or database?
    • Where your staff learning archive is stored in a database or a third party system, you can either extract the data yourself or we can facilitate you in the process of exporting the data for us to migrate on to the e-KSF and the AT-Learning® tool as appropriate. We do recommend exploring the third party product to ensure you can export data with relations.
  • For design purposeI have questions about Support, Maintenance and Updates; what do I have access to?
    • For design purposeWhat about Updates & Maintenance?
    • We follow an evolutionary software product development philosophy. This means that we keep monitoring the tool, collecting users' feedback and updating the tool to incorporate evolving user needs, resolving user issues, enhancing performance and user experience, as well as adding new features. The development of new modules and enhancements is done by democracy. Each organisation using AT-Learning® has one "vote" and one "seat" to utilise at the annual AT-Learning® User Group conference and the bi-annual future developments meetings. Future developments and enhancements are all paid for under the annual user license fee.
    • For design purposeWhat kind of User Support is available?
    • The following types of support mechanisms are available depending on the user roles on the tool. Types of Support Availability are Email based support for All users, On-line (post a support request and track it online) for All users, On-line (Chat / IM: limited hours of availability) for Training Providers and Booking Desk Admin users. Telephone helpdesk* Limited only to Named Administrators between limited work hours 24hr support (08:00 GMT to 17:00 GMT: Monday to Friday (excluding public holidays)) * This support service is in addition to a standard AT-Learning® support SLA. If you are interested in telephone support please contact your account manager. We also provide an annual refresher and advanced training days (free of charge) held at our London headquarters . Support costs are covered within the annual license fee, as is the provision of ongoing training materials.
    • For Design Purpose;What about reports? We need reports on an ongoing basis, how do we extract data out of the tool for our report?
    • The AT-Learning® tool has not been pre-loaded with reports, we think you may need. Instead the report templates are created and made available for all to use as and when our existing client organisations make requests for report types to be available. This allows us to design and create report templates that are required by the service, as opposed to our best guess! This is an ongoing service paid for in your annual support license and is not restricted in any way, all we request is that you utilise the support desk channel to send us your report development requests. We would then build in the requested report in to the next version of the tool. Alternatively you can download your data from the tool and utilise any business intelligence product that you may have at your organisation. At the moment the tool has over 30 different reports available including NCRS, CFH and Risk Management reports.
    • For design purposeWhat about future developments of the tool?
    • AT-Learning® shall be "developed by democracy" a group of key users from organisations using the tool will be invited to participate in designing the future direction of the tool by providing feedback and ideas. The annual licence fee entitles all organisations to free upgrades as soon as they are launched.
    • For design purposeWhat about training on new releases of the tool?
    • Where the new functionality is not a major change we release updated training guides, materials and walkthroughs that suffice. However if the functionality is a MAJOR change than we make such changes in line with our annual training refresher event in London which is free to attend but cancellation and DNA charges do apply.
  • For design purposeI have questions about Training and what kind of effort does it take to deploy the tool?
    • For Design Purpose;How many hours of training are estimated for each level of user?
    • The most complex user roles are the: Training Providers - responsible for individual training departments, internal and / or external responsible for creating courses / activities, Booking Desk Administrator Users responsible for booking and administrating the courses for training providers as well as staff users.These roles need hands-on training which is included in the tool setup.We provide a full day training sessions for these roles as part of the set up. Additional days can be bought on as needed, for £950 per day. You can qualify for volume discounts if you commission more than 2 days together or alternatively you can book yourself on our training workshops held in different parts of the country. For more details on volume discounts and our regional training workshops please contact us The remaining roles are very intuitive and do not require in person training and the training material available for the tool suffices in enabling them to use the tool.
    • For design purposeHow many people can attend the training days?
    • You can choose to target the training days at different audiences or a single audience, we recommend that the maximum number of delegates does not exceed 10 in any one session/day.
    • For design purposeWhat training materials & support are provided as part of the purchase cost, at an extra cost?
    • We are continually developing and improving our training materials for the tool with the inclusion of a CBT /e-learning course to be launched later this year for all roles on the tool. Training materials available include: User manuals - in-depth description of how the system works for administrators, staff and managers. Web-based guide - a clickable version of training and instructions which can be used to introduce the AT-Learning® tool, or as additional training and support for users. This web guide could also be made available on CD-Rom if necessary: this electronic guide is currently in development. Presentation walkthrough - a set of notes explaining how to demonstrate the system step-by-step ("click here, type this" etc), allowing local trainers to demonstrate the system without requiring an in-depth knowledge of how it works. Step-by-step guides - short guides to specific processes, for example "step by step setting up an activity" or "step by step Booking an activity" Quick start guides -introductory booklets for managers and staff with step by step guidance to how to log on to the system and work through the main processes. Not intended to be a replacement for face-to-face training, but rather as a reminder of how to use the tool. Implementation packs and checklists - information for deployment manager(s) leads on the what is required for deployment at their organisation. This pack would also include the main implementation activities with signposts to support from the Support team where necessary. As for deployment support we provide support throughout deployment and beyond.
    • For design purposeWhat about refresher training on the tool?
    • We hold an annual "tool refresher' event in London which is free to attend but cancellation and DNA charges do apply. An organisation is limited to two delegates at our annual event.
    • For design purposeWhat kind of effort does it take to set it up/deploy the tool?
    • We recognise that the financial payment is not the only cost involved in implementing a learning management system, the internal cost of deployment varies from one organisation to the other and is dependent on various factors including how organised the existing Training function is within the organisation. To have a discussion about your particular circumstances please contact us
  • For design purposeWhat Happens next? We have decided to go with the AT-Learning® tool, what now?
    • For design purposeWhat Happens Next, I have decided to Buy, what now?
    • Following a GO AHEAD from yourselves we go through a 5 step process: Step 1: Purchase Order generation to start the buying cycle from your side. Step 2: Contract exchange: Please ask any questions you may have, we will deliver a generic contract for your perusal based on your comments and discussions we will send you a final version of the contract. Step 3: E-KSF staff data integration: before we set up a deployment workshop we need to address where does your staff payroll data sit and then create a manual or automated link between that system and the e-KSF to ensure up to date staff data is available to e-KSF and AT-Learning® in real time. Step 4: Deployment / Kick off Day: Both parties need to agree a deployment day when the deployment team/manager come to your offices to gather any data and walk you through the system deployment in detail. Step 5: Data Preparation: Between signing the contract and the deployment day - we will send you a number of documents that will assist you in your thinking around gathering the key information that will populate the tool. To ensure success, the more time you put into reading the short documents and gathering the data, the more effective the deployment day will be. Following the completion of the 5 Step process we work on configuring the tool with your data, following which we arrange for training days for the key identified users from the trust, following which we support and monitor your use of the AT-Learning® tool in your organisation. Following commissioning you will receive complete details on deployment at the kick off workshop.
    • For design purposeWhat Happens at a Deployment / Kick off Workshop?
    • This is where you tell us your current process on deploying courses / activities / booking management, evaluation etc and we study it to see if any changes are needed to reflect your real world situation in comparison to the processes in the tool it self. The work shop also includes a session on how to gather the data we need you to gather to get a deployment/roll out going for your organisation. The work shop would take about 3 to 4 hours depending on how well you have prepared for it and how simple or complex your existing processes may be.
    • For design purposeWhat do we do for data preparation?
    • Prior to the AT-Learning® deployment workshop we shall send you a starter pack that shall provide you with all the details on what data is required and how it needs to be prepared. If you have received a starter pack and are unsure on how to proceed please contact your Deployment manager.
    • For design purposeWhen do we schedule training days?
    • Training days should only be scheduled when your technical deployment manager from Ikonami considers the deployment to be on track for a fixed completion date, preloaded with all the data that is required.
  • For design purposeI have questions about the costs, of deployment and what is the annual license fee?
    • For design purposeWhat will AT-Learning®cost?
    • As AT-Learning® is software which frequently requires some process re-engineering and / or change management there is no one "price". The exact fees clients pay for AT-Learning® depends on several business-specific variables. Typically these can include (but are not limited to) the number of users, project management support, process redesign, training needs and support requirements. Therefore, AT-Learning® is priced based on your needs. Please contact us for a complete pricing proposal including annual support.
    • For design purposeWhat is the annual license fee?
    • For a calculation of the applicable annual license fee please contact your AT-Learning® contact point for an estimate or a formal written quotation. If you do not have a contact point at AT-Learning® please contact us .
    • For design purposeWhat does the setup/deployment fee include?
    • The set up fee includes: Deployment / Kick off Workshop: for details on what a deployment workshop involve please see 'What Happens at a Deployment / Kick off Workshop?' Customisation/Localisations: Customisations required are carried out as part of the set up process. The AT-Learning® tool has been designed in conjunctions with NHS Organisations and as such the process fit from one Organisation to the other is in our experience an 80% fit. The 20% that are localisations are mostly content and structure which are all managed via automated modules and as such localisations/customisations are relatively simple to execute. We have deliberately designed the tool to provide such flexibility. Legacy systems integration costs: it is assumed that you would want to integrate your payroll with the tool, which would be covered if you integrate your payroll with the e-KSF as the AT-Learning® tool is integrated within the e-KSF where the e-KSF tool is deployed. However if you require integration with other systems we would need to explore this further as a separate project and the cost of any such integration(s) would need to be ascertained based on the scope of the project. Training: part of the set up fee: 1 x full days of training. Additional training days can be purchased for £950 + VAT per day. You can qualify for volume discounts if you commission more than 2 days together or alternatively you can book yourself on our training workshops held in different parts of the country. For more details on volume discounts and our regional training workshops please contact us
    • For design purposeAre there any other costs that we should consider?
    • There are no hidden costs with the AT-Learning® tool, other cost that may be applicable is the cost of integrating your payroll system with the e-KSF tool. This cost depends on the amount of project management that would be required in validating your data templates and testing the data on the e-KSF system via an automated tool. Other than that there is the internal cost of deployment that you need to consider.
    • For design purposeDoes the License fee go up?
    • The Annual License fee for the AT-Learning® tool is set to be reviewed at the end of 2010, at that point an increase in the fee is expected however it will be a reasonable % adjustment made inline with inflation and other costs.
    • For design purposeHow will the cost of AT-Learning® compare to what I currently pay?
    • There are several good learning management systems on the market which boast NHS clients, and costs vary dramatically. Whilst these are very good systems in their own right, they are sold by product vendors and therefore have a different pricing model to AT-Learning®. Our market research indicates that AT-Learning® pricing is very competitive compared to what you currently pay for other systems. Please contact us for a detailed discussion about pricing comparisons, including nationally available solutions.
    • For design purposeCan I finance AT-Learning®?
    • Ikonami offer a number of innovative financing models to help trusts purchase business critical software at affordable fees. Using AT-Learning® Financing it is possible for trusts of different sizes to access an affordable, all-inclusive, and predictable financing option. AT-Learning® Financing covers a complete solution including software, customisation, implementation, project management, training, and maintenance. Benefits of AT-Learning® Financing include: Discounts for fixed term contracts Competitive finance rates unaffected by interest rate changes Manageable, fixed monthly payments will cover your entire AT-Learning® solution More budget available to you for other training investments Accelerated return on your investment Please contact us to discuss how you might be able to finance AT-Learning® for your trust, We particularly welcome discussion around joint purchases of AT-Learning® either at Strategic Health Authority (SHA) level, or though a 'clustering' of trusts. Discounts are available for such bulk purchases.
  • For design purposeI have questions about the e-Learning module within AT-Learning®?
    • For design purposeWhat will the e-Learning module cost?
    • We follow an evolutionary software product development philosophy. In context to our e-Learning module it means the incorporation of the e-Learning module is part of the natural evolution of the tool. Future developments and enhancements are all paid for under the annual user license fee therefore you will not be paying anything "extra" for the e-Learning module.
    • For design purposeHow will it actually work?
    • The AT-Learning® tool's e-Learning module is a SCORM 1.2 and 2004 compliant platform to publish, manage, track and report on e-Learning titles/activities. What this means is that it is a facility for you to publish your already authored e-Content (as long as it is SCORM compliant) and then manage and track the use of the e-Content within your organisation: this includes session, state and sequence tracking of a learner within an e-Learning title/activity. For Design Purpose; The module supports both self service by delegates/staff and centralised booking of delegates on e-Learning titles via the Booking Desk Admin user role.
    • For design purposeCan we use existing e-Learning content that we own or have subscribed to?
    • As long as your content is SCORM 1.2 or 2004 compliant then yes you can use your existing content: you shall be able to simply import the content across via our content package importer. Where you have content that is not SCORM compliant our e-Content team can for a fee, re-purpose your content to make it SCORM compliant.
    • For design purposeCan we use multimedia e-Learning content?
    • As long as your content is SCORM 1.2 or 2004 compliant then yes you can use your existing content: you shall be able to simply import the content across via our content package importer. Your content can be static or dynamic content developed in Flash, Director or any other multimedia tool.
    • For design purposeWill the system integrate with e-Learning packages?
    • The AT-Learning® tool is a sophisticated learning activity commissioning, creation, management, evaluation tool and as such caters for the ability to publish external e-learning packages via the tool itself, or linkages to other 3rd party systems providing e-Learning packages.
    • For design purposeDoes AT-Learning®Track e-learning courses and user interaction with such courses?
    • AT-Learning® is a SCORM 1.2 and SCORM 2004 compliant learning management system. It stores all the tracking information a course can provide. Access: Whenever a staff accesses an e-learning course this information is stored in the system. System also provides the functionality where administrator can define how many attempts (accesses) a staff can make against a particular course. Progress: System is also capable of storing the progress of a delegate while he is doing a course. For example in html based course, if a user has covered 3 modules out of possible 5 and he/she decides to call it a day. Whenever the user will continue later he/she will be able to start from the point where he/she left in the last session. Course index will be ticked against all the topics he/she has already covered to show the progress, Completion: System also records when a course is completed. Attendance and performance is marked automatically. All these attendance figures will be reflected in the various reports available on the system. Achievement: e-Learning courses are interactive. These courses can contain tests and assessments. Users can enter their feedback against these assessments and achievements against these assessments are recorded by system and results are reflected in the reports available. AT-Learning® can also store other tracking information like time taken by a delegate to complete a particular course. How many attempts user had to make to complete a course? All these metrics can be used later in the reports.
    • For design purposeWhy am I unable to launching my booked e-Learning Activities/Courses?
    • There are certain settings in Internet Explorer (IE) which prevent the e-Learning courses to be launched in an IE window. Please make sure that you have following Internet Explorer settings on your machines. Go to the Tools menu in an IE window and select the sub-menu 'Internet Options'Go to the Advanced TabScroll down and find a heading which reads 'HTTP 1.1 Settings'. Under this heading, check the box which reads 'Use HTTP 1.1 through proxy connections'Click OK and you are doneAfter applying these settings, please try to launch an e-Learning course which was causing problems to you before.
    • For design purposeHow should I name my e-Learning project?
    • Technically there is no limitation on the characters for e- learning project name (also referred as project title, course name, course title etc). But the real problem is the use of unacceptable character in manifest identifier name, defined in course manifest file (imsmanifest.xml) for SCORM. The LMS uses the manifest identifier to name the course and it should not contain any unacceptable character, otherwise it will cause failure while uploading the package to the LMS or the course will malfunction even if uploaded. Almost all e-authoring tools generate a default name to manifest identifier that includes the project name as well. For example if the project name is 'myElearningProject' then the default tool generated name for manifest identifier will be like 'myElearningProject_MANIFEST' Only following characters are allowed for Manifest Identifier Name: a-z A-Z Hyphen(-) Underscore(_) 0-9 (But a digit cannot come in the start of the manifest identifier name) All other characters except the above mentioned in the list are unacceptable for Manifest Identifier Name. Unacceptable characters include: special characters, spaces, Greek letters, Latin letters etc.
    • For design purposeHow e-Authoring tools handle invalid characters within project names?
    • e-Authoring tools provide varying solutions, listed below are a few: e-Authoring tools do not accept any unacceptable characters for the project name while saving, so the manifest identifier will be automatically free from unacceptable character Some e-Authoring tools facilitate user to change the default manifest identifier name while publishing the course In rare instances the e-Authoring tool neither validate manifest identifier name, nor facilitate user to change it while publishing the course.
    • For design purposeHow e-Learning course developers can handle invalid characters within project names?
    • Here are a few points developers need to be careful of: Be careful while using any unacceptable characters for project name If any unacceptable character is being used in the project name, then change the default manifest identifier name (by removing any unacceptable character from it) while publishing If any unacceptable character is being used in the project name, and the authoring tool does not allow editing the manifest identifier name, then it should be manually edited (after publishing the course) by: Unzipping the course package Opening imsmanifest.xml file (present in the root of the course folder) in a notepad file Changing manifest identifier name (by removing any unacceptable character from it) Saving the file and Re-zipping all the content again.
  • For design purposeOther Questions we have been asked by our existing users?
    • For design purposeWhat are On-demand services?
    • Where a trust needs a system to perform a task, which does not require the fuller AT-Learning® capabilities, it is possible to purchase "AT-Learning® on demand". For instance, some organisations only require a tool to manage course bookings. Instead of purchasing an AT-Learning® enterprise edition it is possible to purchase the booking module only. The benefit of this is a simple to use booking system which can be linked to the fuller version of AT-Learning®, as needs become more sophisticated. Please contact us to discuss this option further.
    • For Design Purpose;What is Learning Outsourcing?
    • Many organisations, are finding that they cannot run training departments in the new regulatory environment effectively with the resources that they currently have. New initiatives such as the NHS Litigation Authority's Clinical Negligence Scheme for Trusts (CNST) scheme are raising both the profile and importance of the learning and development function within trusts. As more learning technology is being deployed such as learning management systems, e-Learning software, content management systems, assessment tools, simulations systems, virtual learning environments; trusts are struggling to keep pace. As technology outsourcers providing AT-Learning®, we have developed excellent economies of scale, and can run learning and development functions for trusts. By leveraging our understanding of the underlying technology of AT-Learning®, as well as our understanding of NHS processes we can "black box" certain processes and work in conjunction with trust staff to deliver an efficient service with low overhead. More and more trusts are looking for a partnership supplier to help run learning and development departments. Please get in touch to find out more about how Ikonami can provide Learning Process Outsourcing for your trust.
    • For design purposeHow much of AT-Learning® can I customise?
    • AT-Learning®'s open architecture lends itself well to local customisation to meet individual requirements. It should be noted that the web based managed service there will be limits customisation. Ikonami will work closely with relevant stakeholders to ensure that the correct level of customisation is achieved.
  • For design purposeGeneral Questions
    • For design purposeHow do I setup AT-Learning in my organisation?
    • Setting up AT-Learning Tool in an organisation involves the following simple steps:
      Contacting the Client
      Collecting Client Data
      Data Handling
      Uploading Data
      Signing Off the Deployment Sheet.
    • For design purposeWhat are the minimum system requirements to run the AT-Learning Tool?
    • Minimum Requirements
      Computer/Processor Pentium processor
      Operating System Microsoft Windows® 98
      Windows 98 Second Edition
      Windows NT® 4.0 with the high encryption version of Service Pack 6 and higher
      Windows 2000, or Windows XP
      Memory RAM requirements depend on the operating system used
      Windows 98:
      64 MB of RAM minimum
      Windows 98 Second Edition:
      128 MB of RAM minimum
      Windows Me:
      128 MB of RAM minimum
      Windows NT® 4.0 with SP 6 and higher:
      128 MB of RAM minimum
      Windows 2000:
      128 MB of RAM minimum
      Windows XP:
      128 MB of RAM minimum
      Display Super VGA with colour palette set to Highest (32 bit)
      Peripherals Modem or Internet connection
      Microsoft Mouse
      Microsoft IntelliMouse®, or compatible pointing device
      Broadband DSL network with minimum speed 256 Kbps (Kilo bits per second).


      Operating Systems

      AT-L is eligible to run on any of the operating systems of Microsoft Suite i.e. Microsoft Windows® 98, Windows 98 Second Edition, Windows NT® 4.0 with Service Pack 6 and higher, Windows 2000, or Windows XP. Note: The application has not been tested on any other platforms such as Linux and Macintosh. Therefore it is not guaranteed that the application works properly on these platforms.

      Memory Requirement

      The recommended memory size is 128MB for all Windows supported operating systems. Newer model PCs, which are pre-installed with Windows XP Professional, should comfortably exceed the recommended processor and memory requirements for the application.

      Bandwidth Requirement

      Bandwidth describes the amount of data a network can transport during a certain period of time. While accessing AT-L, it is recommended that a DSL network is used with minimum speed 256 kbps (kilo bits per second).

      Display Settings

      Screen Resolution

      The website is set up for best viewing with your resolution set to 1024x768, and your colour palette set to highest (32 bit). Font size should be set to normal.

      Web Browser Settings

      The website is supported with Microsoft Internet Explorer version 6.0 and up. Due to changes in web technology and web authoring standards, it is becoming more difficult to provide pages which function well with older browsers. For this reason, we recommend you upgrade to Internet Explorer 6. If you are using a browser which is having difficulty using our site, please let us know, and we will be happy to look into it.
      Note: The application has not been tested on any other browsers, such as Netscape and Mozilla. Therefore it is not guaranteed that the application works properly on these browsers.

      Java Script Activation

      Be sure to activate settings for Java and JavaScript. These are usually already activated by default in Explorer.

      How to activate JavaScript in Internet Explorer

      1: To activate JavaScript in Internet Explorer, under "Tools" menu, click "Internet options".

      IE Javascript setting

      2: In the "Security" tab, select "Internet" as the web content zone for which you wish to change the security settings. Set the sliding scale to "medium". If your version does not have a sliding scale you can set the security level manually.

      IE Javascript setting

      3: Click "Custom level" button to change the security level manually. This will open a window where you can scroll down through the menu and under "Scripting/Active Scripting", select “Enable”. Click "OK" to continue.

      IE Javascript setting

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      IE Javascript setting

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      How to clear your Cache

      1: To clear your cache, under "Tools" menu, click "Internet options".
      2: Under “Browsing History”, click “Delete…”.
      IE Javascript setting

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      4: Click “OK” to confirm the deletion. Default location of these files is "C:\Documents and Settings\username\Temporary Internet Files".

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      IE Javascript setting

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      Pop-Up Blockers

      Since the AT-L application uses several popup windows to display information, it is essential that any pop-Up blocking software is either disabled or they are set to allow pop-ups from this address. Please refer to your pop-up blocking software’s documentation for instructions to disable. Downloading and Saving

      About Acrobat Reader and PDF files

      There are many user manuals and other documents available for download at our website. Many of the documents are available in PDF format. This "Portable Document Format" was developed by Adobe Software to standardise the documents for delivery through the Internet. It preserves images and formatting of printed pages exactly as they originally appear. To access these documents, Adobe provides the Acrobat Reader free of cost. You must download this software in order to access PDF files. When you install it, the program automatically installs "plug-ins" for your web browser. Once the plug-ins are installed, click on the link to download your desired PDF document. Your browser loads the Acrobat Reader plug-in, and the document loads into your browser. Once loaded, a number of control buttons appear at the top, which allows you to print, save, or view the document. If you are having difficulty in viewing a PDF document in your web browser, right click on the link, select "save target as" to download the document to your PC. Once downloaded, you can open and view it with Acrobat Reader.

      Security Settings

      Firewalls

      AT-L application may experience difficulties signing in if your firewall is enabled. Follow the steps to modify Windows Firewall Settings:

      On Start menu, click Run.
      Type firewall.cpl in the Open text box, and click OK.

      Consider the following when you modify windows firewall settings:

      Disabling the firewall - A firewall is designed to help protect your computer from attack by malicious users or malicious software. malicious software can be a virus that uses unsolicited incoming network traffic to attack your computer. Before you disable your firewall, you must disconnect your computer from all networks including the Internet.

      Opening ports - Opening ports in your firewall increases the chance that other programs may gain access to your computer through those ports. We recommend that you carefully consider your network security requirements before you open any ports in your firewall. For AT-L we need http and https ports (Port numbers: 80 and 443 respectively), which are not blocked on the firewall.
    • For design purposeWhat templates are used for populating data to AT-Learning Tool?
    • The data to be uploaded should be provided in the files used by Radcliffe Solutions. These files include:
      Super Users names listing file
      Training Providers names listing file
      Trainers names listing file
      Booking Desk Administrators names listing file
      Training Provider/BDA associations file
      Activity Classification data file
      Activities Data file
      Venues Data file
      Caterers data file
      Staff correspondence data file
      NHS client organisations listing file
      Non-NHS organisations listing file
      Future/Archive bookings data file

    • For design purposeHow do you ensure security of my Staff’s personal data stored on AT-Learning Tool?
    • Your Staff’s personal data is saved in e-KSF from where it can be impoted to AT-Learning Tool. Personal data like payroll number, NIN etc is encrypted using 64 bit encryption which cannot be viewed unless you have the decryption key (which is not available anywhere and is specific to ikonami only). This encryption ensures that the personal data is safe and no one can use it without authorisation.
    • For design purposeCan I customise AT-Learning Tool as per my business needs?
    • You can provide us with your suggestions for the tool. We maintain a list of all such suggestions for discussion in AT-Learning user group meeting, which is held bi-annually. After mutual agreement, we incorporate your suggestions in our next release.

      Furthermore, you can get customisable reports from our support desk by simply dropping them an email.
  • For design purposeAccessing and Logging On
    • For design purposeI do not have my username/password to access the system, how can I get one?
    • You can get your username/password by writing an email to the AT-Learning support desk at support@AT-Learning.org. You can email us from any of your email address, but it would be more helpful for us to find your record, if you email us from your organisation’s email ID. Please do not forget to mention your full name, your organisation’s full name and your job title as this information will help us to find your record in your trust’s Staff data listing.
    • For design purposeMy username and password are correct, but I cannot log in. Why?
    • Please enter your username/password carefully and be sure that you are entering the letters in correct case. Iif you are still unable to log in, please write an email to the AT-Learning support desk at support@AT-Learning.org. We will reset your password and send your new credentials to you. . You can email us from any of your email address, but it would be more helpful for us to find your record, if you email us from your organisation’s email ID. Please do not forget to mention your full name, your organisation’s full name and your job title as this information will help us to find your record in your trust’s Staff data listing.
  • For design purposeActivity Creation and Maintenance
    • For design purposeWhat is an activity in AT-Learning?
    • An activity in AT-Learning is a training or a course. These three words (training/course/activity) are used interchangeably in AT-Learning Tool.
    • For design purposeWhat are the different types of activities available in the AT-Learning Tool? What is the difference between them?
    • AT-Learning Tool supports four types of activities:

      Standard activities

      Standard activities represent in-house trainings i.e. the training being provided by your own organisation.

      Ad-hoc activities

      Ad-hoc activities represent external courses, conferences, workshops, mentorship programmes and one to one talks.

      Umbrella activities

      These programmes consist of multiple courses. They could be one day long or spread over multiple days.

      e-Learning activities

      e-Learning activities are accessible over the internet. You can create these activities yourself or we can do it for you. Afterwards, these activities can be uploaded to the AT-Learning Tool.
      You can also create external e-Learning activities by simply providing the e-Learning activity link. This link will be accessible to your Staff through AT-Learning Tool.
    • For Design Purpose;How do I decide whether I should use standard activity or ad-hoc?
    • An ad-hoc activity does not require detailed information as it represents an ad-hoc learning event such as a conference or a one on one session with a peer. You cannot send Joining Instructions, or set a target audience for an ad-hoc activity. If an activity requires administration where you need to create and send Joining Instructions, maintain an attendance register or need to target an audience inside or outside the organization, you should be using a standard activity rather than an ad-hoc activity.
    • For design purposeHow do I create a Standard Activity?
    • Standard activity can be created by providing general information which includes the following mandatory fields.

      Training Provider Activity Name Activity Key words Expiry Date Activity code Cost of Activity Delivery (per schedule)
    • For design purposeWhat is “activity classification”?
    • Activity classification notifies the system about an activity’s type which helps you in report generation for activities under one classification. Some examples of activity classification are risk management, resuscitation, public health.
    • For design purposeWho is the target audience of an activity?
    • The group of people for which the specific activity is aimed, is called Target Audience. Target audience can be of four different types:

      Individual Staff Members/Executives.
      Staff Groups
      User Group
      Client Organisation
    • For design purposeWhat should I select in the study leave authorisation field?
    • Study leave authorisation has following three options:

      Not Required: Select this when no authorisation is required.

      Managerial Authorisation: Select this when a course booking requires Manager’s authorisation.

      Managerial and Financial Authorisation: Select this when a course booking requires Manager’s as well as financial department’s authorisation.
    • For design purposeWhat is Activity Level and who populates this field?
    • This field lists all those levels which should be achieved after getting training from your organisation. Some examples of activity levels are NVQ, Foundation Course, Post Graduate etc. This field is populated by the Super User.
    • For design purposeHow can I add a new classification in the list?
    • Activity classification can be added in the list by following the steps mentioned below:

      Go to the Super User role.
      Under the Manage activity, click Manage Activity Classification List.
      On the next page all the existing activity classifications will be listed.
      Click Add New Activity Classification.
      Enter the activity classification name and then click save.
    • For design purposeWhat is refresher period and will system prompt me if a refresher is due on me?
    • Refresher period of an activity is the period after which the activity’s training becomes due for the delegate(s) who attended the activity earlier.

      Currently, the system does not prompt for the activities for which the refresher is due (however, you can go to manage refreshers area and can check them out manually). This functionality will be provided in our upcoming release.
    • For design purposeWhat is course Metadata?
    • Learning object metadata is the data about the learning object. A learning object can be a lesson, a part of your course or the full course itself. The metadata is included in a XML file. Currently, the AT-Learning is using the learning object metadata at a very initial stage and you can’t take any advantage from it to enhance your course functionality after it has been made available on the tool.
    • For design purposeWhat is a task? How can I add tasks to the system?
    • A task is a reminder of job/assignment supposed to be carried out by an individual, on schedule level. You can get the detailed information about adding a task to the system from “Managing Support Tasks” section in the Training Provider User Guide.
    • For design purposeWhat are catalogue activities? How can I manage catalogue activities?
    • Catalogue activities are those activities whose catalogue can be viewed on your organisation’s login page under the label ‘Activity Catalogue’. For in depth information of managing these activities, refer to the “Managing Catalogue Activities” section of Training Provider User Guide.
    • For design purposeWhat is an activity queue?
    • Activity queue is a queue of yet to be created bookings which are added by the staff members when they are unable to find an empty booking slot or a future schedule of their own choice. A BDA can also add staff to the activity queue by following the Manage Bookings --> Book an activity link.
    • For design purposeHow can I view the activity queue in my Training Provider role?
    • Activity queue can be viewed by following the below given steps:

      In your Training Provider role, click the Manage Activity --> View Activity Queue link. This will enlist all the activities added to the queue for booking purpose along with the staff name, job title and email address.
    • For design purposeBeing a Training Provider, how can I view the External Activity Requests?
    • A Training Provider can view External Requests by using the Others --> View External Requests link. On this page you can:

      View staff name.
      View staff job Title.
      View staff email.
      View requested activity name.
      View Authorisation Status.
      View request date.
      View request status.
      View associated activity.
      View Request Details.
    • For design purposeHow can I create an ad-hoc activity on the AT-Learning Tool?
    • You can add/create ad hoc activities as a Training Provider. Once you have created an ad hoc activity, you can also add a schedule against it. Moreover, you can also edit, save, or cancel the schedule as required. Refer to the Ad-hoc Activity Creation Process Guide for in depth information of the process.
    • For design purposeHow can I create an umbrella activity on the AT-Learning Tool?
    • An umbrella activity harbours a group of correlated activities that need to be performed by the staff of your organisation. You can add/create these activities as a Training Provider. Refer to the Umbrella Activity Creation Process Guide for an in depth knowledge of these steps.
    • For design purposeHow can I create an e-Learning activity on the AT-Learning Tool?
    • An e-Learning activity can be created by a Training Provider (TP) of any organisation. Each of the e-Learning Activity is aimed at providing hands-on training to the Staff, resulting in improving the skill-set of the resource. Refer to the e-Learning Activity Creation Process Guide for creating an e-learning activity.
    • For design purposeHow can I create an external e-Learning activity on the AT-Learning Tool?
    • To create an external e-Learning activity, you should have the Training Provider URL from where this activity can be launched. Rest of the activity information is mostly the same as provided in the Standard activity creation process guide (the link given above). In the activity name field, enter complete URL of the external e-Learning activity and then fill in the other information as specified in the standard activity creation process guide.
  • For design purposeScheduling an activity
    • For design purposeWhat is an activity schedule?
    • An activity schedule is the date at which the training will be imparted e.g. if your organisation is going to hold an induction session on 20th March, there will be an activity in the system with the name induction. You will create a schedule of this activity for 20th March and then the delegates will be booked onto this schedule.
    • For design purposeHow can I create schedules for a standard activity?
    • As the schedule creation for a standard activity is a part of activity creation process, the whole process is explained in the “Managing Schedules” section of Standard Activity Creation Process Guide for in depth information.
    • For design purposeHow can I create a schedule for an ad-hoc activity?
    • As the schedule creation for an Ad-hoc activity is a part of activity creation process, the whole process is explained in the “managing Schedules” section of Ad-hoc Activity Creation Process Guide for in depth information
    • For design purposeHow can I Increase the maximum number of delegates for a Schedule?
    • In order to increase the maximum number of delegates for an activity schedule, Please follow the steps listed below

      1: Go to your BDA role.
      2: Click Manage Booking --> Book an Activity page link
      3: Click Book Now icon against your desired activity.
      4: On the next page select your desired staff members for booking and click Proceed to book Selected Users button at the bottom of the page.
      5: On the next page the schedule listing shows a count figure as a link under the Max Delegates column.
      6): Click on this count figure link to increase the Maximum number of delegates that can be booked.
    • For design purposeCan I edit an existing Schedule?
    • After creating a schedule, if you desire to change/update any information about that schedule, you can edit that schedule information. Refer to “Manage Activities” Section of BDA User Guide for detailed information.
    • For design purposeCan I view the list of schedules that have been cancelled? If yes, where this information is available?
    • In order to view the list of cancelled schedules, please follow the steps listed below.

      1: Go to your BDA role.
      2: Click ‘Manage Activity’ -->‘View Existing Activities’.
      3: All the activities available to you will be listed down. Click on the ‘Resume Completion’ icon against the activity for which you want to view the cancelled schedules.
      4: Click ‘Manage Schedule’ link on the next page and all the schedules created so far for this activity will be listed down.
      5: At the bottom of this page click ‘View Cancelled Schedules’ button to view all the cancelled schedules.
    • For design purposeHow can I associate a caterer with an activity schedule?
    • In order to associate a caterer with a schedule, please follow the steps listed below.

      1: Go to your BDA role.
      2: Click ‘Manage Activity’ -->‘View Existing Activities’.
      3: Click ‘Additional Info’ icon against the specific schedule. A pop window will appear.
      4: Click ‘Continue’ icon against Caterer. You will be directed to a page where you can view selected venue with its available caterers list.
      5: Select the required caterer for the particular schedule of your activity by selecting the checkboxes and Click ‘Save’ button at the bottom.
    • For design purposeHow can I associate Equipments with a schedule?
    • In order to associate a equipments with a schedule, please follow the steps listed below.

      1: Go to your BDA role. 2: Click ‘Manage Activity’ -->‘View Existing Activities’.
      3: Click ‘Additional Info’ icon against the specific schedule. A pop window will appear.
      4: Click ‘Continue’ icon against Equipment. You will be directed to a page where you can view selected venue with its available equipment list.
      5: Select the required equipment for the particular schedule of your activity by selecting the checkboxes and Click ‘Save’ button at the bottom.
    • For design purposeI want to change a trainer for a particular activity schedule? How can I do that?
    • You can edit the trainer information associated with a schedule; however once you have marked the attendance for an activity schedule you cannot edit the trainer information from the tool. You need to contact the support desk to get this done. Refer to “Manage Activities” Section of BDA User Guide for detailed information.
    • For design purposeHow can I create a schedule for an umbrella activity?
    • An umbrella activity is basically a combination of more than one standard activities. A schedule having schedules of standard activities is called Umbrella Schedule. Refer to the “Managing Schedules” section of Umbrella Activity Creation Process Guide for detailed information.
    • For design purposeHow can I create a schedule for an e-Learning activity?
    • The schedule creation process for an e-Learning activity is the same as that for a standard activity. Refer to the “Manage Schedules” section of e-Learning Activity Creation Process Guide for detailed information.
    • For design purposeCan a schedule on AT-Learning Tool have multiple sessions?
    • Yes, a single schedule can have multiple sessions on the AT-Learning Tool e.g. if a schedule starts at 24th of March, 2009 and ends on 31st with the training being held on 24th, 26th, 28th and 31st. The schedule start date will be 24th of March while its end date would be 31st of March with sessions on the specified dates. For this schedule, you will add 4 session rows.
    • For design purposeWhat is the difference between a schedule and a session?
    • A single schedule can have multiple sessions e.g. there is a schedule on 3rd December and there is a morning session from 0900 hrs to 1200 hrs and then there is an afternoon session say from 1330 hrs to 1430 hrs. You will create this schedule by adding two rows in the bottom area of the schedule creation page. It will be a single schedule with two sessions. A delegate booked on this schedule will be automatically booked on both sessions. On the other hand, there can be trainings which are completed in just one session. Suppose there is a schedule on 4th of Dec, which runs from 0900 hrs to 1200 hrs and the training completes in one session. In this case, you will have to add only one row in the bottom area of the schedule creation page and the delegates will be booked on the single session of the schedule. A multi-session schedule can be spread over multiple days as well e.g. the start date for a schedule is 10th March and the end date is 17th March and the training is imparted on 10th, 14th, 16th and 17th of March. In this case, there are 4 sessions of this schedule. It is not necessary that if the schedule started on 10th and ended on 17th, there would definitely be 8 sessions (one on each day). It is upon the schedule creator that how many row he/she adds in the bottom section of the schedule creation page.
  • For design purposeCreating bookings on the system
    • For design purposeHow can I book a single Staff onto multiple activities?
    • It is possible to book a single Staff member onto a multiple activities. Refer to the “Booking one Staff Member on Multiple Activities” section of Activity Booking Process User Guide for detailed information of the process.
    • For design purposeCan I group users normally booked on certain courses?
    • In the AT-Learning Tool you can create user groups for multiple purposes (i.e. group of users all of which are normally booked onto certain courses) and can add desired Staff in those user groups. For more details, refer to “Manage User Groups” section in BDA User Guide.
    • For design purposeWhat are User Groups?
    • User Groups consist of staff members grouped together on the basis of common job tasks, abilities, duties etc. AT-Learning provides the functionality of creating and managing user groups. For in depth information of this process, refer to the “Managing User Groups” section of Training Provider User Guide.
    • For design purposeHow can I book Staff added to a user group?
    • As a BDA, you can book Staff added to a user group onto an activity. Refer to the “Manage Bookings” section of Activity Booking Process User Guide for further details of this process.
    • For design purposeDoes the system allow me to book delegates that are not from my own organisation?
    • In order to book a user who is not from your own trust, first of all, make this user’s trust a client organisation of your trust. After setting up the client organisation, change the course (onto which you want to book the client organisation’s Staff) availability from ‘Internal’ to ‘Internal & External’ Staff and then add the associated organisation in the Target Audience of the course. To get the course availability changed from ‘Internal’ to ‘Internal & External’, contact us with the course name and we’ll change it accordingly. To associate a client organisation in the target audience list of a course, refer to the “Adding Client Organisations” section of the Standard Activity Creation User Guide.
    • For design purposeI am a Staff from XXXXX organisation and I want to book myself onto a course. What steps should I follow?
    • First of all, you should contact the learning and development department of your trust to get to know whether your trust is using the AT-Learning or not. If they are not, you can’t login to the AT-Learning and hence the only way to get a course booked is via your learning and development department. If your trust is using the AT-Learning, you can ask your learning and development department to provide you with your AT-Learning login credentials or they can book the desired course directly for you.
    • For design purposeCan a Manager book the Staff of his/her Staff onto a course?
    • Managers can not only book their direct Staff but also Staff of their Staff until the hierarchy reaches direct Staff level. To grant the access of booking Staff of Staff, to a Manager, refer to the “Configure Sub-Staff Authorisation” section in Super User Guide. You can grant/revoke this access to/from all of the Managers in your organisation by selecting the Allow All/Disallow All options respectively or you can select the check box under the Authorise column against your desired Managers to grant this access to these specific Managers.
    • For design purposeWhat is BDA-Training Provider association?
    • To create, view or edit bookings on activities, a BDA (Booking Desk Administrator) needs to be associated with the Training Provider of the desired activities. A single BDA can be associated with multiple Training Providers and a single Training Provider can have associations with multiple BDAs.
    • For design purposeHow can I associate a BDA with a Training Provider?
    • A BDA can be associated with a Training Provider by clicking the Manage Users -->BDA associations link in the training provider role. On this page, you can also view the already existing BDA-Training Provider associations. To associate a BDA with a Training Provider, follow the below given steps: Under Manage Users, click the BDA Associations link. Click under the TP Associations column against your desired BDA. Select your desired Training Providers and click Save. BDA-Training Provider association has now been created.
  • For design purposeAuthorising a booking request
    • For design purposeHow can I mark attendance for a schedule?
    • Go to your BDA role. Under Manage Activity tab, click Manage Schedules. A list of all Staff in your organisation displays. Click icon under Manage Schedules column. For further steps of marking attendance, refer to the “Marking Attendance of an Activity” section of the BDA User Guide.
    • For design purposeHow can I mark performance for a schedule?
    • 1: Go to your BDA role.
      2: Under Manage Activity tab, click Manage Schedules. A list of all the schedules is displayed.
      3: Click icon under Manage Schedules column followed with clicking the icon under Performance column.
    • For design purposeHow can I associate a Sponsor with an activity in my BDA role?
    • A sponsor can be associated with an activity by following the below given steps:

      1: Go to your BDA role.
      2: Under Manage Activity tab, click View Existing Activities.
      3: Click icon under Resume Completion column followed with clicking the Detailed Information link.
      4: Click Associate Activity Sponsors link.
    • For design purposeWhat is National Library?
    • National Library holds all those courses for which you have to pay after certain test bookings. Test bookings give you an overview of the course material. If you want more delegates to be booked for this course, you will have to pay.
    • For design purposeIs there any way I can map an external activity request with an activity already available on the system?
    • Yes, external activity request can be mapped to an already existing activity. To do this follow the below given steps:

      1: In your BDA role, click Others --> Manage External Requests link, All external activities’ requests will be listed.
      2: Click the icon under Edit/Approve column against your desired request. A pop up window is displayed. Fill in the details and select ‘Received financial authorisation on paper/offline’.
      3: Click Save to approve this activity request.
      4: The icon under Associate column against your approved request will be enabled.
      5: Click this icon and another pop up window will be displayed. On this window, you can select an activity with which the requested activity needs to be associated.
      The activity is associated and a booking request for this activity will be queued.
    • For design purposeWhat is a CEQ?
    • CEQ stands for Course Evaluation Questionnaire. This questionnaire is meant to evaluate course training which can be handed over to the delegates after they have attended a training. AT-Learning tool provides the functionality of storing this feedback.
    • For design purposeHow can a BDA manage CEQs?
    • CEQs can be managed by a BDA. For more information on this process, refer to the “Manage CEQ” section of the BDA User Guide.
    • For design purposeHow can I attach one or more activities with a CEQ?
    • CEQ can be attached with one or more activities by a BDA. For more information about this process, refer to the “Attaching Activity with a CEQ” section of the Course Evaluation Questionnaire Guide.
    • For design purposeHow can I print CEQs?
    • CEQ can be printed by following the below given steps:

      1: In your BDA role, click Others -->Manage CEQ link.
      2: Click Print link under the Print Activity column against your desired CEQ.
      A printable PDF copy of your desired CEQ generates.
    • For design purposeWhat are Due Activities? Where can I view them?
    • Due activities include mandatory, refresher or progression trainings that your staff needs to perform. To view due activities, refer to the “Viewing Due Activities” section of the BDA User Guide.
    • For design purposeWhat are Joining Instructions?
    • When a delegate is booked for an activity, a detailed letter with all the booking information like course name, schedule date, venue etc is sent to that delegate. This letter is called Joining Instructions letter.
    • For design purposeWhat are Refresher Reminders?
    • Refresher reminders are sent for the activities having a defined refresher period set. A letter reminding the activity’s next refresher date is sent to a delegate who attended that particular activity for the first time.
    • For design purposeWhat are DNA letters?
    • When a delegate fails to attend an activity or cancels the booking after the valid activity booking cancellation date, his/her status is set to DNA (Did Not Attend) for that activity. To inform the delegate about this status, a DNA letter is sent.
    • For design purposeDoes AT-Learning send Refresher Reminders automatically?
    • Currently, the refresher reminders are not sent automatically. However, refresher reminders can be sent manually. For more information about this process, refer to the “Manage Refreshers” section of the BDA User Guide.
    • For design purposeWhich automated correspondences are available in the AT-Learning Tool?
    • Following emails are automatically generated by the AT-Learning tool:

      Mail to the manager for the approval of staff booking requests.
      Mail to the BDA for Joining Instructions once the manager approves his booking request.
      Mail to the Staff when BDA adds staff to Queue (waiting list).
      Support task reminder mail to the staff.
      Mail to the BDA & training providers for the unmet minimum bookings on a schedule.
      Booking request rejection mail to the staff user from a manager.
      Mail to the staff user when a manager approves his booking request.
    • For design purposeWhat are Correspondence letter templates?
    • Correspondence letter templates are self customised templates which can be sent to the delegate. These templates contain general information like course details, schedule details etc. which can be used for different delegates. By default there is only one template provided
    • For design purposeHow can I create a new Correspondence Letter Template?
    • As a Training provider, you can create new Correspondence Letter Templates. For more information on this process, refer to the “Adding a New Template” section of the Managing Correspondence Templates User Guide.
    • For design purposeIn how many ways a BDA can manage a correspondence?
    • Correspondence can be managed in two ways i.e. by activity or by staff.

      Manage Correspondence by Activity: Correspondence letters can be sent to multiple staff for a single activity schedule.
      Manage Correspondence by Staff: Correspondence letters can be sent to a single staff for a multiple activity schedule.
    • For design purposeHow can I view correspondence history as a BDA?
    • Correspondence history can be viewed in following two ways:

      Manage Correspondence By Activity
      For in depth information on this process, refer to the “Manager Correspondence by Activity” section in the BDA User Guide.
      Manage Correspondence By Staff
      For in depth information on this process, refer to the “Manager Correspondence by Staff” section in the BDA User Guide.
    • For design purposeHow can I send correspondence letters of different types?
    • Correspondence letters can be sent or printed by the following two ways:

      Manage Correspondence By Activity
      For in depth information on this process, refer to the “Manager Correspondence by Activity” section in the BDA User Guide.
      Manage Correspondence By Staff
      For in depth information on this process, refer to the “Manager Correspondence by Staff” section in the BDA User Guide.
    • For design purposeHow can I send or print Certificates?
    • Certificates can be sent or printed by following the below given steps:

      Manage Correspondence By Activity
      For in depth information on this process, refer to the “Manager Correspondence by Activity” section in the BDA User Guide.
      Manage Correspondence By Staff
      For in depth information on this process, refer to the “Manager Correspondence by Staff” section in the BDA User Guide.
    • For design purposeWhat is a bounced email?
    • A bounced email is an undelivered correspondence email. There can be several reasons for a correspondence email to bounce e.g. email quota over flow, email account inactivity etc.
    • For design purposeHow can I resend the bounced mails?
    • As a BDA, you can resend the bounced mails. To carry out this process, refer to the “Resending Selected Mails” section of the BDA User Guide.
    • For design purposeHow can I archive bounced emails?
    • As a BDA, you can archive the bounced mails. To carry out this process, refer to the “Archiving Mails” section of the BDA User Guide.
  • For design purposeRoles Assignment
    • For design purposeHow can I assign the Super User role to another member of the learning and development team?
    • You can assign Super User role by following the steps listed below:

      Go to your Super User role home page.
      Under Manage Users tab, click Assign Super User Role. A search window will be displayed where you can enter the search criteria for the Staff member you want to assign the role to.
      Enter the information and click Search. Your search results will be displayed.
      Click Assign Role against the name of the person to whom you want to assign role and the role will be assigned to the user.
    • For design purposeHow can I assign the Training Provider role to a Staff member?
    • You can assign Training Provider role by following the steps listed below:

      Go to your Super User role home page.
      Under Manage Users tab, click Assign Training Provider Role. A search window will be displayed where you can enter the search criteria for the Staff member you want to assign the role to.
      Enter the information and click Search. Your search results will be displayed.
      Click ‘Assign Role’ against the name of the person to whom you want to assign role and the role will be assigned to the user.
    • For design purposeHow can the Trainer role be assigned to a Staff member on AT-Learning?
    • To assign the Trainer role to a Staff member, please follow the below listed steps:

      Go to your Training Provider role home page.
      Under Manage Users tab, click Assign Trainer Role. A search window will be displayed where you can search for the desired user.
      Enter the search criteria and click Search. The user(s) will be listed on the next page.
      Click Assign Role against the user to whom you want to assign the Trainer role and the role will be assigned to that user.
      Once you have assigned the Trainer role to a Staff member, his/her name will be listed in the Trainers’ drop down list on the schedule creation page and you can associate this Trainer with a schedule.
  • For design purposeViewing list of users having different access level on AT-Learning
    • For design purposeHow can I see a list of Trainers in my organisation?
    • List of Trainers in your organisation can be viewed by following the below given steps:

      Go to your Super User role.
      Under Manage Users, click Trainers.
      A list of all Trainers in your organisation displays.
    • For design purposeHow can I see a list of Speakers in my organisation?
    • List of Speakers in your organisation can be viewed by following the below given steps:

      Go to your Super User role.
      Under Manage Users, click Speakers.
      A list of all Speakers in your organisation displays.
    • For design purposeHow can I see a list of Managers in my organisation?
    • List of Managers in your organisation can be viewed by following the below given steps:

      Go to your Super User role.
      Under Manage Users, click Managers.
      A list of all Managers in your organisation displays.
    • For design purposeHow can I see a list of Staff in my organisation?
    • List of Staff in your organisation can be viewed by following the below given steps:

      Go to your Super User role.
      Under Manage Users tab, click Staff.
      A list of all Staff in your organisation displays.
  • For design purposeReports
    • For design purposeWhat information does “Activities report by staff members” provide?
    • This report lists the following information:

      Staff last name, Staff first name, ESR/SWISS number, Post Title, Department/Organisation, Staff group, Staff type, Staff status link icon: Link to a page with details about a single staff’s activity information: Activity code, Activity name, Refresher type, Compliance status, Schedule, Status, Refresher (Days)
    • For design purposeWhat are the main criteria I can set before generating “Delegates report by activities”?
    • You can select a certain activity to generate report on by selecting a Training Provider name / Activity Classification first. You can also generate the report for all of the activities. You can set staff type i.e. Internal / External / All staff. You can enter / select staff’s personal information like post title, age, pay band, pay point, gender, ethnicity etc. You can also set activity schedules’ date range before generating this report.
    • For design purposeWhat information does “Delegates report by activities” provide?
    • This report lists following fields:

      Activity name, Compliance status, Classification, Booked, Attended, DNAed, Absent with reason, Attendance not marked, Cancelled The fields starting from ‘Booked’ onwards are links which, on clicking provide details of the following staff information on that specific activity: Last name, First name , ESR/SWISS number, Post title, Department, Schedule date, Booking date, Absent reason, Staff status, Staff type E.g. if you click on the value being shown under the Booked column, it will open a sub-report showing the details for the delegates booked onto that activity.
    • For design purposeWhat are the main criteria I can set before generating “Delegates report by schedules”?
    • You can select a certain activity to generate report on by selecting a Training Provider name / Activity Classification first. You can also generate the report for all of the activities. You can set staff type i.e. Internal / External / All staff. You can enter / select staff’s personal information like post title, age, pay band, pay point, gender, ethnicity etc. You can also set activity schedules’ date range before generating this report.
    • For design purposeWhat information does “Delegates report by schedules” provide?
    • This report lists the following information:

      Activity name, Start date, Time, Trainer, Venue name Maximum delegates allowed Booked Attended, DNAed, Absent with reason, Attendance not marked, Cancelled, The fields starting from ‘Booked’ onwards are links which, on clicking provide details of the following staff information on that specific activity: Last name, First name , ESR/SWISS number, Post title, Department, Schedule date, Booking date, Absent reason, Staff status, Staff type E.g. if you click on the value being shown under the Booked column, it will open a sub-report showing the details for the delegates booked onto that activity.
    • For design purposeWhat are the main criteria I can set before generating “CEQ report”?
    • You can select a certain activity to generate report on by selecting a Training Provider name / Activity Classification first. You can also generate the report for all of the activities. You can set staff type i.e. Internal / External / All staff. You can include anonymous feedback by selecting the check box ‘Include Anonymous Evaluation’. You can enter / select staff’s personal information like post title, age, pay band, pay point, gender, ethnicity etc. You can also set activity schedules’ date range before generating this report.
    • For design purposeWhat are the main criteria I can set before generating “CEQ report by staff“?
    • You can select certain activities by selecting a specific CEQ first, or can generate the report for all of the activities. You can include anonymous feedback by selecting the check box ‘Include Anonymous Evaluation’. You can set staff type i.e. Internal / External / All staff. You can enter / select staff’s personal information like post title, age, pay band, pay point, gender, ethnicity etc. You can also set activity schedules’ date range before generating this report.
    • For design purposeWhat information does “CEQ report by staff” provide?
    • This report lists the following information: Activity name, Staff last name, Staff first name, ESR/SWISS number, Organisation, Directorate, Department, Section, Staff group, Trainer, Start date, End date CEQ link icon: Link to a page with details about staff’s CEQ feedback.
    • For design purposeWhat are the main criteria I can set before generating “Booked E-Learning Courses Report”?
    • You can select certain activities by selecting a specific classification or can generate the report for all of the activities. You can set staff Directorate, Department and Sub Department. You can set staff personal information e.g. job title, age, pay band, pay point, gender, ethnicity, status (current or leaver) etc. You can also set activity schedules’ date range before generating this report.
    • For design purposeWhat are the main criteria I can set before generating “CEQ Detailed Feedback”?
    • You have to select a CEQ, for which you want to generate the report. This is the mandatory field and you have to select it in order to generate the report. You can generate report for a set of activities coming under a certain classification by selecting that classification from the drop down list or you can generate the report for all of the courses as well. You can also provide a specific date range to pick up the data for.
    • For design purposeWhat information does “CEQ Detailed Feedback” provide?
    • This report provides the following information:

      MCQ Questions data with bar charts. Yes/No Questions data with pie charts. Descriptive Questions data. Each question is highlighted as a link which when clicked, lists associated activities details and staff details: Activity Name, Start date, End date, User name, Directorate, Answer
    • For design purposeCan I export a report to a file?
    • Yes, a report can be exported to a file in the following formats:

      Portable Document Format (PDF), Microsoft Excel Format (XLS), Microsoft Excel Record, Microsoft Word Format (DOC) To do this, please select the output document type from the drop down menu on the upper left corner on the report page and then click the Export link.
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